Returns and Refunds Policy
SWISS BEAR UK LTD – UK Distributor RIWAX
At SWISS BEAR UK LTD, we strive to ensure customer satisfaction with our high-quality car maintenance and cleaning products. If you experience any issues with your order, please follow the steps below to request a return or refund.
Contact Us
If you have any problems with your order, please contact our customer service team as soon as possible:
📞 Phone: (+44) 7999 899 041
📧 Email: [email protected]
Returns & Refunds Eligibility
We accept returns and provide refunds under the following conditions:
Damaged or Faulty Products
If you receive a damaged or faulty product, you must notify us within 14 days of receiving your order.
Once your return request is approved, you have another 14 days to return the item.
A full refund will be processed once we receive the returned product.
Incorrect or Missing Items
If you receive the wrong item or if an item is missing from your order, please contact us immediately so we can arrange a replacement or issue a refund.
Return Process
Contact us via phone or email to report the issue and request a return.
We will provide return instructions, including the return address.
Package the item securely and return it within the required timeframe.
Once received and inspected, we will process your refund within 14 days.
Refund Processing
Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to a damaged, faulty, or incorrect item.
If you have any questions or need assistance, feel free to contact us. We appreciate your business and aim to resolve any issues promptly.
SWISS BEAR UK LTD – UK Distributor RIWAX